Frequently Asked Question (FAQ)

1️⃣ What is TRMAR?

TRMAR is a B2B sales platform offering professional supply solutions for businesses. We provide reliable products directly to corporate buyers.

2️⃣ Who can purchase from TRMAR?

Only registered companies, corporate buyers, and legal entities with a valid tax number can place orders. TRMAR operates strictly in the B2B ecosystem.

3️⃣ Who owns the products sold on TRMAR?

All products are sold directly by TRMAR. We may work with multiple suppliers, yet TRMAR remains responsible for the sale and delivery.

4️⃣ Are the prices wholesale?

Yes. TRMAR provides business-oriented wholesale pricing.
Special pricing is available for bulk or recurring orders.

5️⃣ How do returns or exchanges work?

• For defective, missing, or damaged products, you may contact us directly
• After product inspection, replacements or returns are processed
• Specific return conditions may vary by product category

Short version: we focus on solving the problem.

6️⃣ Can I cancel my order?

Orders can only be cancelled if preparation or processing has not begun.
Once logistics or production starts, cancellation may not be possible.

7️⃣ Do you ship internationally?

Yes. TRMAR supports global trade.
Shipping and logistics conditions are determined based on the order.

8️⃣ Which payment methods do you accept?

Bank transfer, upfront payments, or custom corporate payment plans are available.
(Online payment options will be added soon.)

9️⃣ What is the delivery time?

Delivery depends on stock availability and the shipping location.
We share clear delivery timelines with every order.