Last Updated: October 28, 2025
Website: trmar.net
TRMAR is a B2B platform that facilitates commercial interactions between businesses. TRMAR is not a direct party to any product sales conducted through the platform. Therefore, cancellation, return, exchange, delivery, payment, warranty, and refund responsibilities lie solely with the buyer and seller companies.
🔹 1. TRMAR’s Role
• TRMAR provides an online environment where businesses can connect and trade.
• All aspects of a transaction, including pricing, delivery, product quality, warranty, and payment, are managed directly between users.
• TRMAR does not act as a mediator, guarantor, or party responsible for resolving transactional disputes.
🔹 2. Order Cancellations
• All order cancellation requests must be submitted directly to the seller company.
• Each seller determines its own cancellation terms and conditions.
• TRMAR has no obligation to process or enforce cancellation requests.
🔹 3. Returns and Exchanges
• Return and exchange procedures are governed by the seller’s commercial policies.
• Claims related to missing, damaged, defective, or non-compliant products must be handled between the buyer and the seller.
• TRMAR carries no financial liability regarding refunds, replacements, or compensation.
🔹 4. Dispute Resolution
If commercial disputes arise:
• The parties should first attempt to resolve the issue through direct communication
• If not resolved, legal action may be pursued through competent authorities
• TRMAR may assist only by sharing relevant information when legally required, but is not involved in the decision-making process
🔹 5. Reporting Misuse to TRMAR
To maintain a secure business environment, users may notify TRMAR if they detect:
• Fraudulent activity
• Malicious intent
• Policy violations
📩 Email: dogukan@trmar.com.tr
Where deemed appropriate, TRMAR reserves the right to restrict, suspend, or remove user accounts.
🔹 6. Policy Updates
This policy may be revised periodically.
Updates become effective upon publication on the website.
Continued use of the platform constitutes acceptance of current policy terms.
Short summary:
Cancellations and returns are handled strictly between the trading businesses, not TRMAR.